🛍️ Frequently Asked Questions (FAQs) – Aura Products
Welcome to the Aura Products FAQ page! We’re here to help you have the smoothest and most enjoyable shopping experience possible. Below you’ll find answers to some of the most common questions about our products, ordering process, shipping, returns, and more. If you can’t find what you’re looking for, feel free to reach out — we’re always happy to assist!
📌 About Aura Products
Q1: What is Aura Products?
Aura Products is your go-to online general store offering a wide variety of quality items — from innovative electric gadgets, playful toys and baby products, home and kitchen essentials, to outdoor and travel accessories. We’re dedicated to making everyday living easier, smarter, and more stylish with trending and affordable products.
Q2: Where is Aura Products based?
Aura Products is an online-based eCommerce store serving customers around the globe. All our products are shipped directly from our trusted suppliers to your doorstep, ensuring both quality and cost-efficiency.
🛒 Shopping and Ordering
Q3: How do I place an order?
Ordering from Aura Products is easy!
-
Browse our store and select the item(s) you love.
-
Click “Add to Cart.”
-
Proceed to checkout and fill in your shipping details.
-
Make a secure payment via our trusted payment partners.
-
You’ll receive an email confirmation once your order is placed.
Q4: Do I need to create an account to shop?
No, creating an account is optional. However, registering makes tracking your orders, viewing your purchase history, and saving your preferences more convenient.
Q5: Can I cancel or change my order after placing it?
We process orders quickly, so if you need to make changes, please contact us within 12 hours of placing your order. Once shipped, orders cannot be modified or canceled.
🚚 Shipping & Delivery
Q6: How long does shipping take?
Shipping times vary depending on your location, but most orders are delivered within 7–15 business days. We provide tracking numbers for all orders so you can follow your package every step of the way.
Q7: Do you offer international shipping?
Yes! Aura Products ships internationally. Shipping times and rates may vary by destination. Please note that customs fees or taxes (if applicable) are the buyer’s responsibility.
Q8: How do I track my order?
Once your order has been shipped, you’ll receive a tracking number via email. Simply click the link or enter the number on our “Track Your Order” page for real-time updates.
Q9: What if my package is delayed or lost?
While we do our best to ensure timely delivery, delays may occur due to customs or external factors. If your package hasn’t arrived within the expected timeframe, please contact us at auraproduct9@gmail.com or call +92 334 8116161.
💵 Payments & Pricing
Q10: What payment methods are accepted?
We accept all major payment methods, including:
-
Credit/Debit Cards
-
PayPal
-
Local banking options (where available)
Your payment details are protected with top-grade encryption to ensure 100% security.
Q11: Are there any hidden charges?
No hidden fees! The price you see is the price you pay. In rare cases, customs duties may apply for international shipments depending on your country’s regulations.
🔁 Returns & Refunds
Q12: What is your return policy?
We offer a 7-day return policy on most products. Items must be unused, in original packaging, and returned with proof of purchase. To start a return, please contact our customer service team.
Q13: What if I receive a damaged or wrong item?
We sincerely apologize for any inconvenience. Please contact us immediately with clear photos of the issue at auraproduct9@gmail.com. We’ll arrange a replacement or full refund — your satisfaction is our priority.
Q14: How long does it take to get a refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days. The amount will be credited back to your original payment method.
🧾 Product Information
Q15: Are your products authentic and quality-checked?
Yes! At Aura Products, we work with reliable suppliers who provide quality-checked and authentic items. Each product is carefully curated based on performance, customer feedback, and trending demand.
Q16: Are product descriptions accurate?
Absolutely! We provide detailed product descriptions, specifications, and high-quality images to help you make informed decisions before purchase.
Q17: Do your products come with warranties?
Some of our items include manufacturer warranties, which will be mentioned on the product page. For specific warranty concerns, contact us directly.
🎁 Promotions, Discounts & Offers
Q18: Do you offer discounts or promo codes?
Yes, we frequently run seasonal sales and offer discount codes! Subscribe to our newsletter to stay updated on exclusive deals and offers.
Q19: How can I use a promo code?
During checkout, simply enter your promo code in the “Discount Code” field and click “Apply.” The discount will automatically be deducted from your total.
👩💻 Customer Support
Q20: How can I contact Aura Products?
You can reach us any time via:
📧 Email: auraproduct9@gmail.com
📞 Phone/WhatsApp: +92 334 8116161
🌐 Website: www.auraproduct.store
We aim to respond to all inquiries within 24 hours.
Q21: Do you offer live chat support?
We are currently working on adding live chat to our website for faster support. In the meantime, email and WhatsApp remain the best ways to reach us.
⭐ Customer Satisfaction Guarantee
Q22: What makes Aura Products different?
We believe in affordable innovation, excellent customer care, and product satisfaction. From placing an order to unboxing your product, your journey with Aura Products is backed by quality, trust, and value.
💬 Still Have Questions?
Didn’t find what you’re looking for? We’re always happy to help.
Just reach out to us at auraproduct9@gmail.com or visit our Contact Us page to submit your query.
Thank you for shopping at Aura Products — where every product comes with a little extra aura ✨